Exchange and Return Policy – Mistq StoreAt Mistq Store,
we value your satisfaction and strive to provide a clear and flexible exchange and return policy to ensure the best shopping experience. Please read the following terms carefully before submitting a request for exchange or return.
Exchange and Return Terms:
- Returns are accepted within 24 hours of receiving the order, provided the product is in its original condition and unopened or unused.
- Exchanges are accepted within 72 hours of receiving the order, according to the conditions below.
- Opened packages cannot be exchanged or returned to preserve product quality and safety.
- Products that have been used or damaged due to misuse cannot be exchanged or returned.
- The customer bears the shipping cost for exchange or return unless the error is from the store.
- In case of receiving a damaged or incorrect product, the store will cover all return and exchange costs.
Steps to Request Exchange or Return:
- Contact customer service within the specified period for exchange or return.
- Provide the reason for the request and attach clear photos of the product (if required).
- The request will be reviewed within 5 days to verify that conditions are met.
- Once approved, the customer will receive instructions for return or replacement shipping.
- After receiving and inspecting the returned product, an exchange or refund will be issued according to the payment method used.
For any inquiries, please don’t hesitate to contact us!
Thank you for choosing Mistq Store — where luxury meets the finest incense.
